Return and Shipping Policy

Return Policy
We want you to be satisfied with your purchase from It Remains. Please read our return policy carefully to ensure a smooth process.

All items must be returned in the condition in which they were received, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged. We do not accept items after they have been used, but we are happy to help you with any manufacturer defects and warranty replacements through our warranty process.

Refund Process
You can expect a full refund to your credit card 7 to 14 days of us receiving your return. It may take up to 30 days to be visible on your credit card statement.

Shipping Charge
A shipping charge will be collected. This charge covers the initial shipping cost and is non-refundable.

Return of Multiple Packages
If you are returning multiple packages, please create individual return labels for each individual package through our returns portal. This helps us individually track your return to ensure each item is received and refunded (if eligible).

If you would like assistance with this process, please reach out to our email.

Sustainable Packaging
Save that box! Reusing the original packaging helps maintain the quality of the return item(s) and saves material. To learn more about It Remains’ sustainable packaging initiatives and the Responsible Packaging Movement, contact us.

Exchange Policy
We are not able to accommodate exchanges. You may return your item(s) for a full refund and place a new order. This return must take place within our normal 30-day return window. Refunds will be processed as soon as we receive your return. Pricing applies to orders at the time of purchase and cannot be carried over from one order to another.

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